Report complaints or disputes

It can always happen that something does not go as planned. We advise you to first report complaints to us by emailing to customerservice@juwelia.nl.. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/knowledge base/consumers/dispute

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.

Our contact information:

Juwelia
Radon road 30
3812 RL Amersfoort
The Netherlands
085-0470660 (+WhatsApp)
customerservice@juwelia.nl