14 days return policy
Is your order not what you expected? Juwelia offers you the guarantee to return your order within 14 days of purchase and get your money back.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned. Please also provide sufficient postage on the package. After receiving the goods, we will refund the invoice amount to you within 14 working days. Both the costs and the risk of shipping (for example if a package is lost at DHL or PostNL) are for your own account in the event of a return. So if you want to be sure that the package reaches us, send your return by registered mail or as a parcel.
Returns that are not identifiable will be returned to the sender if possible. NB! The return costs are for your own account. You can easily create a return label for DHL via the page of the track & trace link that was previously sent to you. However, you are also free to arrange this via another shipping service. Clearly state the name with which the order was placed and the order number in the package, so that we can easily find your order in our system. On this form you can easily fill in your details, print them out and then send them in the package.
NB! For hygienic reasons, earrings may not be tried on. Returns that do not comply with this, that are damaged, contaminated or altered may be refused and will therefore not be refunded.
Do you want to return an item? Then click on the button below to register your return. We only process returns that have been registered in advance. (You will not receive a response to your return notification, nor will we provide a return label. The notification is only of an administrative nature)
NB! The return costs are for your own account.
Register Return
Legal conditions according to Webshop Quality Mark
It is legally stipulated that the buyer has a period of 14 days to cancel his purchase without giving a reason. This return period starts from the day of receipt of the product. You still have 14 days from the time of the return notification to return the product. This is only possible if the product is returned unused and undamaged in the original packaging. The return costs are borne by the buyer. The invoice amount will be credited to your means of payment within 14 working days unless otherwise stated by the buyer. Returns can be sent to the address below. It is best to pass on questions about returns via WhatsApp or email.
Juwelia
Radon road 30
3812 RL Amersfoort
The Netherlands
T 085-0470660 (+WhatsApp)
E customerservice@juwelia.nl
Dunja Song -
Beautiful and long enough, good length
Alfred Mans -
Lock too small
Loes Oosterbaan -
Nice necklace