14-Day Right of Return

Not satisfied with your order? Juwelia offers you the guarantee to return your order within 14 days of purchase and receive a refund.

If you exercise your right of withdrawal, the product, along with all delivered accessories, will be returned to the trader in its original condition and packaging, if reasonably possible.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.

Please ensure that the package is adequately stamped. After receiving the goods, we will refund the amount for the jewelry within 14 working days. Both the cost and the risk of shipping (e.g., if a package is lost with DHL or PostNL) are at your expense for returns. To ensure the package reaches us, consider sending your return by registered mail or as a parcel.

Non-identifiable return shipments will be returned to the sender if possible. Note that return costs are at your expense. You’re free to arrange this through a shipping service of your choice. Clearly state the name and order number in the package so that we can easily find your order in our system. You can conveniently fill out your details on the provided form, print it, and include it in the package.

Do you want to return an item? Click the button below to submit your return request. We only process returns that have been pre-registered. (You won’t receive a response to your return request; it’s purely administrative. We also do not provide a return label.)

Please note that return costs are at your expense.

Submit Return

Legal Conditions According to Webshop Keurmerk

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately £7.25 per package, consult your carrier’s website for the exact rates.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
To exercise this right, please contact us at info@juwelia.uk. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Juwelia
Radonweg 30
3812 RL Amersfoort
The Netherlands
T +3185-0470660 (+WhatsApp)
E customerservice@juwelia.uk